Job Description:Job Title: HR DirectorLocation: Tunis, TunisiaReports to: Director of People Operations - Rest of World and HCM Product OwnerTeam Size: 5 HR PersonnelTotal Headcount: 1,000+ employees (including 20 temporary staff)Role OverviewWe are seeking a strategic and experienced HR Director to lead our People Operations function in Tunis, Tunisia. With a workforce exceeding 1,000 employees and a second facility launching later this year, this role is critical to driving operational excellence, shaping organisational culture, and supporting scalable growth.The HR Director will oversee all aspects of human resources, including talent acquisition, employee engagement, compliance, workforce planning, and organisational development. This role reports directly to the Director of People Operations - Rest of World and the HCM Product Owner, ensuring alignment between global HR strategy and local execution.Key ResponsibilitiesStrategic People Operations
Develop and implement HR strategies that support business objectives and future expansion
Partner with Talent Team on workforce planning and organisational design, especially in preparation for the second building launch
Oversee employee lifecycle processes including recruitment, onboarding, performance management, and offboarding
Leadership & Team Management
Manage and mentor a team of five HR professionals
Foster a high-performance, service-oriented HR culture across departments
Compliance & Governance
Ensure full compliance with Tunisian labor laws and international employment standards
Maintain and update HR policies and procedures in line with legal and organisational requirements
Culture & Engagement
Champion employee engagement, wellbeing, and inclusion initiatives
Drive internal communications and programs that reinforce company values and culture
Talent Development & Retention
Design and implement training, development, and succession planning programs
Partner with leadership to identify and nurture high-potential talent
Operational Expansion Support
Lead HR planning and execution for the opening of the second building, including staffing, logistics, and change management
Global Alignment
Collaborate with global HR leadership to ensure local practices align with enterprise-wide systems and strategic priorities
Qualifications & Experience
Bachelor's or Master's degree in Human Resources, Business Administration, or related field
8-10 years of progressive HR experience, with at least 3 years in a senior leadership role
Experience managing HR operations in large-scale, fast-paced environments. Ideally with contact centre background
Strong knowledge of Tunisian labor laws and HR compliance
Proven ability to lead teams and drive strategic HR initiatives
Fluency in English and French; Arabic is a plus
What We Offer
Competitive compensation and benefits
Opportunity to shape HR strategy in a growing, global organization
