Account Manager - Tunisia
Glovo
- Tunis
- CDI
- Temps-plein
- We have an ''office-first'' culture and we place collaboration at the center of everything we do!
- We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift!
- We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
- We are building a talent house of high-performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
- We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams!
- We embrace opportunities to move the needle and make an impact beyond our scope.
- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
- We invest in doing good by dedicating time and resources into social and environmental initiatives.
- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
- Establish excellent relationships with Glovo's partners through consistent and proactive communication, identifying their needs and building engagement (Partner's meetings and business reviews -
- Draw and execute plans, making your partners grow through promotions, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross-selling, and upselling).
- Shows planning skills and makes proposals based on available information and quickly notices problems with the partner
- Achieve your Quarterly Targets (Growth, Revenue, Ops, Commercial). Take action to reach your goals and company OKRs.
- Ensure that Glovo has the best content and becomes the partner's no1 operator by signing preferred partnerships with partners and build long-term marketing plan
- Increase Glovo's revenue through commission renegotiation and selling Glovo's assets
- Understands objections and interests, is able to assume partners' goals and options.
- Understand, build action plans and follow up on churned and inactive partners.
- Interact with other areas (operations, marketing, finance) to make sure that we are giving best possible service to your partners
- Organize schedule in advance leaving time for deep dive tasks and for meetings with partners
- Be open to travel between cities at least once a month (Sousse - Sfax) to visit partners and conduct face to face Business meetings
- At least 3 years of experience in high-performance account management or business consultancy. Preferably in FMCG, food-hospitality or on-demand delivery industry.
- Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
- Ability to comfortably work in a high growth and high-performance start-up with a fast pace.
- Experience in conducting business presentations and handling sales negotiations.
- Computer literacy; good knowledge of Google tools (Docs, Sheets, Slides, Drive); Salesforce knowledge is a plus.
- Excellent local language and English skills.
- Strong Commercial skills.
- Good communication and interpersonal skills.
- Highly organized and detail-oriented.
- Problem solver, data-driven with an analytical approach.
- 💪 Private health insurance to keep you at your peak.
- 🍔 Monthly Glovo credit to satisfy your cravings!
- 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- 🧠 Online therapy and wellbeing benefits to ensure your mental well-being