Compétence Centre Leader (CCL) / Customer Claim Management

• The Competence centre leader also named CCL, is responsible for the customer claim management process, in case of quality issues after the SOP.
• The main target of the CCL is to ensure the problem solving process for customer quality related issues guaranteeing the respect of Customer requirements related to quality aspects

• Knowledge of Problem Solving methodologies (root cause analysis, Ishikawa, 5Why, …)
• Knowledge of ISO9001 and IATF16949 standards
• Knowledge of VDA standards
• Knowledge of Microsoft applications (mostly Excel, Word, Powerpoint)
• Knowledge of FMEA methodology
• Knowledge of SPC methodology (Cp, Cpk, σ, PPM)
• Communication (with Customer, with ASK colleagues)
• Capability to create reports using datas and graphs
• Leadership and empathy capabilities
• Persuasion and coordination capability

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